Customer Service Representative

Job Overview

Emo Matrix is looking for enthusiastic and customer-oriented freshers to join our Customer Service team. The candidate will be responsible for assisting enrolled learners, resolving queries, providing timely updates, and ensuring a smooth learning experience.

Key Responsibilities

• Handle learner queries through calls, WhatsApp, and other communication channels.
• Assist enrolled learners with course details, class schedules, study materials, and academic updates.
• Provide timely follow-ups and ensure queries are resolved efficiently.
• Coordinate with internal academic and operations teams to address learner concerns.
• Maintain accurate records of customer interactions and follow-ups.
• Ensure a positive learner experience through professional and polite communication.
• Follow company processes and meet daily productivity and service quality targets.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Basic knowledge of computers, email, and MS Office/Google Sheets.
• Strong listening, problem-solving, and interpersonal skills.
• Patience, a positive attitude, and a willingness to learn.
• Ability to manage multiple queries and follow-ups efficiently.

Qualifications

• Freshers from any graduate background may apply.
• Candidates with a customer-first mindset and a willingness to build a career in customer service are encouraged to apply.
• Prior experience is not mandatory; training will be provided.

Working Days: Monday to Saturday (6 days a week)

Working Hours: 10:00 AM – 7:00 PM

Location: Noida