Customer Support Associate

OMSGURU Solutions PVT.LTD | Bopal, Ahmedabad | Full-time

About the Company

OMSGuru is an eCommerce operations platform that simplifies complex eCommerce operations by integrating Orders, Inventory, WMS, Payment & Return Reconciliation, P&L Analytics, and Automated Return Claims.

Job Summary

The Customer Support Associate will provide daily support to clients for inquiries related to the OMSGuru software.

Key Responsibilities

• Understand the OMSGuru platform and its functioning.
• Support existing clients via Chat, Phone, Email & Tickets.
• Assist in onboarding new clients.
• Respond promptly and professionally to customer inquiries.
• Maintain updated knowledge of products, services, and customer service policies.
• Explain information clearly and verify customer understanding.
• Recommend new products or services based on identified features and benefits.
• Demonstrate product usage and answer client questions.
• Build and maintain good customer rapport using positive language and by anticipating needs.

Requirements & Tech Stack

• Excellent communication skills.
• Fluent in Hindi & English.
• Working knowledge of Microsoft Excel.
• Typing Speed of minimum 30 Words Per Minute.
• Outspoken personality.

Qualifications

• Any Graduate.

Annual CTC: up to 3 LPA