Body Team Member

About the Role

Whole Body Team Member (Body Care, Makeup, Vitamins, Nutrition - Stocker, Inventory, Floor Service) - Full Time at Whole Foods Market.

Key Responsibilities

• Provides courteous, friendly, and efficient customer service in the Whole Body department.
• Sells stock nutritional supplements, body care, and other products.
• Builds and maintains attractive displays in accordance with regional Whole Body standards.
• Ensures a positive company image by providing courteous, friendly, and efficient service to customers and Team Members.
• Performs duties in accordance with team and store Standard Operating Procedures.
• Is prepared and able to perform duties inherent in other Team Member job descriptions.
• Strives to support WFM core values and goals, promotes national, regional, and store programs and initiatives.
• Ensures adherence to all applicable health and safety regulations, including Food Safety and regulatory duties.
• Monitors product quality and freshness and ensures proper product rotation.
• Logs, processes, and retrieves customer special orders.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Follows department procedures for preparing, storing, rotating, and stocking of product.
• May assist in training of new Team Members, utilizing all learning checklists and training materials.
• Supports national, regional, and store programs.
• Arrives to work station on time, appropriately groomed, dressed, and ready to work.
• Works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques.
• Answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains a clean and sanitary working and shopping environment.
• Maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned.
• Ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Requirements & Tech Stack

• Ability to learn basic knowledge of all products carried in the department.
• Ability to sell proactively.
• Working understanding of Whole Body department and team and WFM quality goals.
• Strong attention to detail.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions.
• Ability to follow directions and procedures.
• Effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Qualifications

• No prior retail experience required.
• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours, sitting 1-4 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.