Customer Service Associate

About the Role

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

You will be working as a French Language Resource within the Risk & Compliance team, supporting clients and organizations in identifying potential risks and developing appropriate mitigation plans.

Key Responsibilities

• Work as a French Language Resource supporting the Risk & Compliance team.
• Review and assess cases, transactions, or documentation requiring French language expertise.
• Perform Quality Assurance activities based on defined procedures and quality standards.
• Ensure reviews are completed accurately and in accordance with established SOPs, controls, and quality guidelines.
• Interactions are within your own team and direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• This role may require you to work in rotational shifts.

Requirements & Tech Stack

• Primary skill: Customer Service - P3
• Secondary skill: French Language - P3

Qualifications

• Any Graduation.
• French Language - Intermediate ability.
• Strong proficiency in French, including verbal, written, reading, and comprehension skills.
• Good understanding of Quality Assurance (QA) and Quality Testing processes.
• Experience in Banking, Financial Services, Risk, or Compliance operations.
• Ability to review transactions, cases, or documentation against defined quality standards and procedures.
• Good communication and stakeholder management skills.