HR Service Delivery New Associate
Accenture in India
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
About the Role
Designation: HR Service Delivery New Associate
Key Responsibilities
- Manage HR transactions ensuring SLA quality and accuracy
- Handle employee queries and ensure timely resolution
- Adhere to SOPs and audit control requirements
- Work closely with peers, leads, and stakeholders
- Escalate risks and issues proactively and ensure closure
- Identify process gaps and suggest improvements
- Contribute to efficiency and automation initiatives
- To be aligned to SLAs and focused on long-term operational efficiency and client satisfaction.
- Driving continuous improvement and delivering consistent client value.
- Process and strategy of providing and managing human resources services and information to employees within an organization.
- This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.
Requirements & Tech Stack
- Workforce Data Admin - HR Service Delivery
- ServiceNow ticketing
Qualifications
- Any Graduation
- Strong HR Operations domain knowledge (hire-to-retire lifecycle)
- Ability to manage SLAs, quality, and customer experience
- Strong analytical mindset to interpret data and drive decisions
- Effective communication and stakeholder management skills
- High focus on compliance, governance, and process adherence
- Quality and Compliance frameworks: SOP adherence, QC processes
- Global Client handling exposure