Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer for our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support in a result-driven, fast-paced environment. The role includes extensive formalized training, mentorship, and development in CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Build relationships with existing and new customers.
• Perform application engineering to apply products using sound engineering principles.
• Manage projects for installations in progress, ensuring equipment is on-site when needed to create satisfied customers.
• Provide service and technical support for existing equipment.
• Support end users, assisting contractors with wiring and performing remote troubleshooting.
• Provide integrated application engineering and design support for ventilation applications, focusing on sustainable products and the latest technologies.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Provide daily inside sales support and application engineering.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service with a willingness to go above and beyond.
• Prioritize quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Requirements & Tech Stack

• 0-5 years experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving ability with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• MUST BE A “GO GETTER”!

Qualifications

• Applications engineering
• Inside sales support
• Customer relationship building
• Project management
• Technical support
• Product education and promotion
• Business development
• Customer service
• Engineering principles
• Sustainable products
• Latest technologies
• Market research
• Process improvement