Avaya NICE CXone Developer
Infosys
Bengaluru East, Karnataka, India1h agovia LinkedIn
About the Role
Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
Key Responsibilities
- Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
- Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
- Troubleshoot and resolve IVR, routing, or call flow issues proactively.
- Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
- Provide documentation, version control, and technical support for all IVR-related deployments.
- Ensure solutions adhere to best practices related to performance, security, and compliance.
Requirements & Tech Stack
- Avaya
- NICE CXone
- NICE CXone Studio scripts
- REST APIs
- IVR
- Version control