Service Desk (L1 Support)

About the Role

Infosys BPM is hiring for Service Desk (L1 Support) roles. This is an opportunity to launch your career with a global leader.

Key Responsibilities

• Provide Service Desk support.
• Handle Microsoft tools including Outlook, Windows, Teams, OneDrive, and Active Directory.
• Perform Application Support.
• Utilize ServiceNow Ticketing Tool.
• Collaborate on network issues including VPN, TCP/IP, and OSI models.

Requirements & Tech Stack

• Service Desk expertise.
• Proficiency in Microsoft tools: Outlook, Windows, Teams, OneDrive, Active Directory.
• Experience with Application Support.
• Familiarity with ServiceNow Ticketing Tool.
• Understanding of network concepts: VPN, TCP/IP, OSI models.
• Excellent communication skills (written & verbal English).
• Ability to handle 24x7 rotational shifts.

Qualifications

• Any Full-time Graduate (No backlogs, must have degree certificate).

Walk-In Details

• Date: 14th October 2026 (Wednesday)
• Time: 10:00 AM - 01:00 PM
• Venue: IIPM Infosys Phase 2, Gate No. 1, No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru 560100
• Landmark: Sunik Industries.

Registration Process

• Candidate ID & SHL Test (AMCAT ID) are mandatory for the interview.
• Candidates without registration and assessment will not be considered.

Candidate ID Registration

• Visit: https://career.infosys.com/joblist
• Click "Register" and provide required details.
• Your Candidate ID (100XXXXXXXX) will be generated and shared via email.

SHL Test (AMCAT ID) Registration

• This is a proctored assessment evaluating Basic analytics, English Comprehension, and email writing.
• Visit: https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLUdCJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfSmtRMTdKQjhoQzlmSjNHNzglMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE (Copy and paste this link into your browser).
• Click "Start New Test" and follow instructions. Select Customer Service when prompted for a unit.
• Make a note of your AMCAT ID (15 Digit) after completion.

Interview Mode: Walk-in

• Attempt all questions in the SHL Assessment; there is no negative marking.
• Choose a quiet environment for the proctored assessment.
• Use a headset or headphones for clear communication.
• Cleared candidates will proceed to the Ops round.
• Do not switch screens during the assessment. Malpractice will lead to disqualification.