BPM is Hiring For Service Desk

About the Role

Infosys BPM is hiring for Service Desk positions.

Key Responsibilities

• Provide support to global clients via calls and email.
• Troubleshoot technical issues including:
• VPN
• Drivers
• O365
• Active Directory
• Operating systems and basic networking
• Microsoft Office and other productivity tools
• Work on ticketing tools.
• Analyze issues and provide timely, effective resolutions.
• Ensure a high level of customer satisfaction in all interactions.

Requirements & Tech Stack

• 15 years of formal education (Must have degree certificates and Marksheets).
• Full-Time Graduate.
• Experience with ticketing tools.
• Troubleshooting skills for:
• VPN
• Drivers
• O365
• Active Directory
• Operating systems
• Basic networking
• Microsoft Office and other productivity tools
• Full-Time role.
• 100% Work from Office.
• 24x7 Shift Rotation.

Qualifications

• Any Full-Time Graduate (15 years of formal education - Must have degree certificates and Marksheets).

Walk-in Details

• Date: 17th October 2026 (Saturday)
• Time: 10:00 AM - 01:00 PM
• Venue: IIPM Infosys Phase 2, Gate No. 1 No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana, Agrahara, Bengaluru 560100
• Landmark: Sunik Industries.

Registration Process

• Candidate ID & SHL Test (AMCAT ID) is mandatory.
• Candidate ID Registration:
• Visit https://career.infosys.com/joblist
• Click "Register" and provide required details.
• A Candidate ID (100XXXXXXXX) will be generated and shared via email.
• SHL Test (AMCAT ID) Registration:
• Assessment evaluates Basic analytics, English Comprehension, and writex (email writing).
• Visit https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfdFU1Qjc5MmE0QzJHSDc3QkglMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE (Copy and paste into browser).
• Click "Start New Test" and follow instructions. Select Customer Service when prompted.
• Make a note of the AMCAT ID (15 Digit).

Assessment Notes

• Fill all mandate details during registration.
• Attempt all questions in the SHL Assessment app (no negative marking).
• Proctored assessment: Choose a quiet environment.
• Use a headset or headphones for clear communication.
• Assessment cleared candidates will proceed to the Ops round.
• Do not switch screens during the assessment.
• Disqualification will result from detection of multiple faces, absence of a face, or any malpractice.