(USA) Tire and Battery Service Advisor

About the Role

The Tire and Battery Service Advisor at Sam's Club plays a crucial role in ensuring member satisfaction and driving sales within the Tire and Battery Center (TBC). This position involves providing expert advice, assisting with service needs, and maintaining a safe and organized sales floor.

Key Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
• Ensures the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation.
• Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
• Assists members with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of services in the queue, understanding time requirements for services, and prioritizing TBC service appointments to maximize efficiency.
• Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
• Serves as a brand advocate by valuing the member's experience, modeling high-quality service and products, and developing and influencing team members.
• Assists with purchasing and service decisions in accordance with company policies and procedures.
• Completes vehicle service requests and tests.
• Operates TBC equipment properly and safely.
• Receives, stores, and disposes of merchandise and supplies.
• Completes and maintains documents.
• Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging situations with professionalism and empathy.
• Operates hardware (e.g., cash registers), processes member purchases, and assists with payments, returns, refunds, and exchanges using appropriate procedures.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Follows safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services.
• Provides correct information to Members on TBC goods and services.
• Provides TBC services and meets Member needs in a timely manner.
• Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
• Uses TBC equipment and supplies correctly and completes required documentation.
• Follows proper Point-of-Sale procedures to prevent shrink and follows applicable laws and regulations when selling items.
• Assists Members with payment methods, return policies, and location of items.
• Uses the cash register and completes Member sales in a timely manner.
• Reports complaints, shrink issues, and problems with products, services, and work areas.

Requirements & Tech Stack

• Valid state-issued driver's license
• 18 years of age or older
• Sam’s Garage
• Point-of-Sale systems
• TPMS (Tire Pressure Monitoring systems)
• Digital tools and handheld devices

Qualifications

• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, product specifications, seasonality, phone, and in-person selling techniques.
• Values the member's experience in the TBC area.
• Develops and influences team members.
• Understands roadblocks and assists in training team members.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected.
• Helps attract the best talent.
• Works as a team; builds strong and trusting relationships.
• Communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing, and mentoring others.
• Recognizes others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models company values to support and foster culture.
• Holds oneself and others accountable.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information; balances short- and long-term priorities.
• Considers how own work impacts the team’s ability to deliver on purpose for all stakeholders.
• Displays curiosity and a desire to learn.
• Takes calculated risks.
• Demonstrates courage and resilience.
• Drives continuous improvements.
• Is open to and uses new technologies and skills.
• Supports others through change.

Preferred Qualifications

• Auto service industry experience
• Retail experience

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. (PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds paid sick leave laws where applicable.)
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart. (Eligibility requirements apply.)

Compensation

• Hourly wage range: $19.00 to $27.00
• Actual hourly rate will equal or exceed the required minimum wage for the job location.
• Additional compensation in the form of premiums may be paid ($0.35 to $3.00 per hour) in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply.