Survey Support Specialist

About the Role

Careerscape is supporting a client opening for a Remote Entry-Level Survey Support Specialist. This is an excellent opportunity for an organized and detail-oriented individual looking to build a career in research support, data collection, customer service, and business operations.

Key Responsibilities

• Assist with survey setup, distribution, and administration
• Respond to participant questions regarding survey access and completion
• Monitor survey participation and track response rates
• Review submitted responses for completeness and potential errors
• Maintain accurate survey records, spreadsheets, and project documentation
• Enter and update survey information in databases and tracking systems
• Help troubleshoot basic survey access and technical issues
• Coordinate with research teams to resolve participant concerns
• Send survey invitations, reminders, and follow-up communications
• Verify survey links, instructions, and supporting materials before distribution
• Organize survey data and maintain confidential participant information
• Prepare basic reports on survey progress and response activity
• Identify incomplete submissions and follow up according to project guidelines
• Support quality assurance checks for survey data and documentation
• Assist with improving survey workflows and participant support processes
• Perform additional research and administrative support duties as assigned

Requirements & Tech Stack

• Basic computer proficiency and familiarity with Microsoft Office or Google Workspace
• Ability to learn survey platforms and data collection tools

Qualifications

• High school diploma or equivalent required; additional education is an advantage
• Previous experience in customer support, research assistance, data entry, or administration is preferred
• Strong written and verbal communication skills
• Excellent attention to detail and organizational abilities
• Strong problem-solving and troubleshooting skills
• Ability to manage multiple tasks and meet project deadlines
• Good data entry and recordkeeping skills
• Ability to follow instructions and established research procedures
• Professional approach to participant inquiries
• Understanding of confidentiality and responsible data handling
• Ability to work independently and collaborate with a team

Compensation

• The salary range for this role is $52,000 - $74,000 per year, based on experience and qualifications.

Benefits

• Remote work flexibility
• Competitive annual compensation
• Paid time off, holidays, and sick leave
• Medical, dental, and vision insurance, depending on the employer
• Retirement savings plan, where available
• Training and professional development opportunities
• Supportive and collaborative work environment
• Opportunities to develop research and data management skills
• Potential performance bonuses and additional benefits