Patient Service Rep Oncology Full-time
Northwestern Medicine
Warrenville, IL0–2 yrs45m agovia LinkedIn
Job Title: Patient Service Rep Oncology Full-time
Company: Northwestern Medicine
Key Responsibilities
- Communicates with patients and guests, including greeting them upon arrival, confirming identity, and providing necessary information related to their visit.
- Completes check-in/out functions as directed.
- Confirms and updates patient identification and demographic/insurance information.
- Completes patient registration as needed.
- Obtains patient consents/authorizations.
- Collects co-payments, past due balances, and point of service payments.
- Posts payments, processes billing information, and performs “end of day” cash drawer closing.
- Keeps waiting area clean and comfortable.
- Informs patients of any delays or changes in appointment status.
- Schedules appointments as necessary.
- For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
- May perform other duties as assigned.
Qualifications
- High school diploma or GED equivalent.
- Zero (0) to two (2) years’ experience in a customer service position.
Preferred Qualifications
- Bachelor’s degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.