HR Service Delivery Associate

Key Responsibilities

• Serve as a resource for employees by responding to routine HR inquiries and service requests in a timely, professional, and accurate manner.
• Manage HR cases from intake through resolution by applying established procedures, precedents, and guidelines, escalating more complex situations as appropriate.
• Support HR processes that may include onboarding, benefits administration, payroll-related inquiries, employee support, and Employee & Labor Relations.
• Maintain accurate HR information and documentation while delivering a consistent employee service experience.
• Provide timely and accurate resolution of assigned HR cases and employee requests.
• Support efficient delivery of HR services within a defined scope of responsibility.
• Maintain accurate case records and follow established HR procedures, service standards, and escalation processes.
• Contribute to HR operations that help improve the employee experience, workforce productivity, and overall service effectiveness.

Requirements & Tech Stack

• Microsoft Office (Excel, Word, Outlook, Teams)
• HR Case Management systems to document, track, manage, and resolve employee requests.
• HR Service Delivery platforms to support employee inquiries, HR information, and service processes.
• Internal communication and collaboration tools to coordinate with HR team members and the direct supervisor.
• Rotational shift availability may be required.

Qualifications

• High School Diploma or GED equivalent.
• 1 to 3 years of relevant HR professional experience.
• Experience or working knowledge of HR Service Delivery and/or HR Case Management.
• Ability to communicate effectively in English.
• Ability to follow established procedures, guidelines, and instructions while managing assigned work independently.

Preferred Qualifications

• Experience or exposure to Employee & Labor Relations.
• Familiarity with HR processes such as employee support, onboarding, benefits administration, and payroll inquiries.
• Strong customer-service mindset with the ability to communicate clearly and professionally with employees.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to recognize when an issue requires escalation and collaborate effectively within an HR team.