Customer Support Associate, Email & Chat

About Medinex Workforce

Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.

Role Overview

This position focuses on providing prompt, professional written assistance to users, resolving service inquiries, and ensuring high customer satisfaction.

Key Responsibilities

• Handle incoming customer inquiries, service requests, and issues through live chat and email support channels.
• Maintain professional, clear, and empathetic written communication in all interactions.
• Log, prioritize, and track support tickets using internal CRM and ticketing systems.
• Coordinate with internal operational teams to escalate and resolve complex customer concerns.
• Follow established communication guidelines and service-level agreements (SLAs).

Requirements

• Any Graduate or ongoing undergraduate degree in Arts, Commerce, Science, or related fields (Freshers welcome).
• Excellent written English communication and email etiquette.
• Good typing speed and comfortable managing real-time chat interactions.
• Empathetic problem-solver with a strong customer-first attitude.
• Dedicated laptop or desktop computer with a reliable high-speed internet connection.

Tech Stack

• CRM
• Zendesk (implied by "ticketing systems" and general support role requirements)

Compensation & Details

• Stipend: ₹14,000 – ₹15,000 per month
• Duration: 1 to 3 Months
• Work Mode: Remote (India)
• Certificate: Internship completion certificate upon successful project delivery.