Summer 2027 Intern

About the Role

Join two teams supporting quality healthcare operations and a positive member experience. As a shared intern supporting MA Communications Quality and Vendor Oversight, you will gain hands-on experience reviewing member communications, supporting quality assurance, assisting with vendor contracts and performance oversight, and contributing to process-improvement projects. You will collaborate with teams across the organization while building practical skills in communication, project management, data analysis, and problem-solving.

Key Responsibilities

• Support quality assurance and vendor oversight activities by evaluating communications, documentation, processes, and vendor performance against approved requirements, contractual obligations, company policies, and applicable healthcare regulations.
• Review Medicare Advantage member communications and vendor-related materials to identify inaccuracies, inconsistencies, compliance concerns, and process gaps.
• Track and analyze quality findings, vendor activities, and performance metrics to identify trends, root causes, risks, and opportunities for corrective action.
• Support process-improvement initiatives to strengthen controls, improve vendor and communication workflows, reduce errors, and prevent recurring issues.
• Assist with validating that identified issues and required corrections are fully resolved.
• Maintain accurate records, quality-review documentation, vendor documentation, performance reporting, process maps, job aids, and control materials.
• Collaborate with communication owners, vendors, subject-matter experts, operational teams, and other business partners to resolve issues and improve end-to-end processes.
• Participate in special projects that strengthen communication accuracy, vendor performance, regulatory readiness, operational effectiveness, and the overall member experience.
• Prepare and deliver presentations on assigned topics.
• Attend unit, departmental, and corporate meetings as assigned.
• Show learning and both personal and professional growth and understanding of responsibilities.
• Gain an understanding of how the company and business works.
• Show punctuality, professionalism, and a positive attitude when completing assignments.
• Manage multiple deadlines.
• Complete miscellaneous assignments as assigned.
• Use company software applications to complete assignments.
• Maintain confidentiality.
• Respond to internal and external customer inquiries.

Qualifications

• Have status as a sophomore, junior, or senior as of the end of the spring term (or be enrolled in an applicable graduate program).
• Hold a cumulative grade point average of 3.0 or better as of the most recent grading period.
• Be able to work full-time during normal business hours for this summer.
• Be available to begin employment between mid-May and mid-June.
• Currently enrolled and active in any educational degree program that aligns with our various businesses.
• With proper education credentials, no experience is necessary. Previous work experience preferred.

Requirements & Tech Stack

• Excellent oral and written communication skills.
• Excellent working knowledge of computers and company standard software; Internet research experience strongly preferred.
• Ability to proofread documents for spelling, grammar, and punctuation.
• Ability to perform necessary mathematical computations.
• Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making.
• Ability to exchange information clearly and concisely and to present ideas, report facts, and other information.
• Ability to establish workflows, manage multiple projects, and meet necessary deadlines while maintaining composure during stressful situations.
• Ability to maintain confidentiality.
• Work is performed in an office setting with no unusual hazards.