Technical Operations Engineer, Space Systems

About the Role

We're looking for a highly skilled and versatile Technical Operations Engineer to join our team and support our Space Systems product line. This role is perfect for someone with a general contractor or building engineer background who is experienced in building infrastructure work. You'll be the go-to person for the hardware aspects of our system, working directly with customers in the field and remotely to ensure seamless integration and operation within government buildings.

Key Responsibilities

• Provide end-to-end support for our Space Systems hardware, including setup and configuration.
• Pre-configure systems and ensure seamless integration with customer infrastructure.
• Troubleshoot hardware issues in real-time, applying analytical thinking and hands-on problem-solving skills.
• Follow command-line instructions to perform necessary hardware configurations.
• Configure and troubleshoot networking environments, including Cisco switch/router configurations, VLANs, and routing.
• Install, configure, and rack servers, switches, and related equipment.
• Run and terminate Ethernet and fiber optic cabling to industry standards.
• Test and certify all cabling installations.
• Coordinate installation of electrical power systems to support Space Systems hardware.
• Ensure UPS systems, PDUs, and grounding are installed correctly.
• Work with electricians to align with load requirements and safety standards.
• Ensure all installations meet local, state, and federal building/electrical codes.
• Interpret blueprints, schematics, and construction documents.
• Conduct site surveys to plan infrastructure layouts.
• Act as the point of contact with subcontractors (electricians, low-voltage installers, general contractors).
• Schedule and oversee subcontractor work to ensure quality and timelines are met.
• Provide documentation, as-built drawings, and project reports.
• Follow OSHA safety requirements for construction and electrical environments.
• Maintain compliance with TIA/EIA, BICSI, and NEC standards.

Requirements & Tech Stack

• Knowledge of electrical systems, both low-voltage and high-voltage.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently in the field and collaborate with customers and team members.
• Willingness and ability to travel up to 75%.
• Proficient in working with hands and tools to assemble, repair, and maintain technical hardware in the field.
• Strong understanding of building codes and regulations.
• Ability to read and interpret blueprints and technical drawings.
• Strong project management skills, including the ability to plan, coordinate, and oversee projects from start to finish.
• Proven experience in server installation, cable routing (fiber and Ethernet), and electrical coordination.
• Hands-on experience with rack installation, patch panels, and cable management systems.
• Excellent communication skills for working with subcontractors and internal stakeholders.

Qualifications

• Certifications (preferred but not required): BICSI, CompTIA Server+, OSHA 30, low-voltage contractor license.
• Eligible to obtain and maintain a U.S. TS/SCI security clearance.
• Ability to meet health and medical requirements in advance of deployments in accordance with DFARS 252.225-7040, DoDI 3020.41, and/or any additional requirements outlined by region or supporting force, as applicable.
• Experience with Linux system administration, comfortable following command-line instructions.
• Experience configuring and troubleshooting networking environments, including Cisco switch/router configurations, VLANs, and routing.
• Degree in Engineering, Computer Science, or equivalent technical experience.
• Military background and active security clearance.