Front Office Execuitve / Customer Care Executive

Position Title: Front Office Executive / Customer Care Executive

Key Responsibilities

• Answer incoming calls from patients professionally.
• Respond to patient inquiries regarding doctors, departments, and hospital services.
• Schedule, confirm, modify, and reschedule patient appointments.
• Schedule appointments, consultations, and follow-up calls as required.
• Maintain accurate records of calls and patient interactions.
• Provide clear and accurate information to patients regarding consultations and services.
• Coordinate with hospital departments for appointment management.
• Follow up with patients regarding scheduled appointments when required.
• Handle patient queries courteously and efficiently.
• Ensure compliance with organizational policies, confidentiality requirements, and customer service standards.

Requirements & Tech Stack

• Basic computer proficiency and familiarity with systems.

Qualifications

• Graduate in any discipline.
• Good communication skills in English and Kannada.

Additional Information:

• Kannada and English Language Proficiency is Mandatory.
• Shift Timings: 8:00 AM to 4:00 PM and 12:00 AM to 8:00 PM.
• Rotational Weekly Off.
• Work Location: Konanakunte Cross, South Bangalore.
• Immediate Joiners Preferred.
• Good Communication and Basic Computer Skills Preferred.