Office Assistant

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient.

Key Responsibilities

• Answer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary.
• Maintain appointment schedule by scheduling patients based on urgency, length of exam time required, and/or convenience of patient.
• Confirm next day patient appointments by contacting patients and reminding them of appointment time, maintain correct availability of days, and reschedule as soon as possible.
• Greet patients as they arrive.
• Collect patient co-payments.
• Verify patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC.
• Update chart with copies of current insurance card and patient registration forms.
• Prepare new patient charts as appropriate.
• Pull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived.
• Verify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms.
• Keep patients informed of delays and explain alternatives when possible.
• Coordinate the business schedule and office schedule for the Provider(s).
• Check out patient by collecting any additional payment due for services rendered if applicable.
• Enter CPT and ICD 10 codes, when appropriate.
• Record and post charges and payments daily, when appropriate.
• Balance cash drawer and prepare deposit for Practice Manager to take to bank.
• Assist patients with billing questions as capable and refer complex problems to the Practice Manager.
• Sort, distribute, and file appropriate mail, lab results, and transcription, and other patient data via ICS/document management accurately according to timelines established by the practice.
• Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice.
• Perform all duties respectful of confidentiality and safety of all patients, employees, and Providers.
• Adhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health.
• Follow up with patients who canceled/no-showed their appointment.
• Monitor patient portal, Payor Coverage Portal, and e-mails daily.

Requirements & Tech Stack

• EPIC
• CPT
• ICD 10
• ICS/document management

Qualifications

• Six months previous clerical experience with a general understanding of insurance preferred.
• Previous work experience in a provider office or medical-related position.
• Knowledge of medical terminology.
• High School Graduate or GED equivalent.

Schedule: Day Shift. 40 hours weekly. 7:30 am - 4:00 pm. Monday - Friday. No holidays or weekends.