Produce Team Member (Clerk, Floor Service)

Key Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
• Assists Team Leader in organizing and displaying volume and seasonal items.
• Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Assists with periodic inventory checks.
• Arrives to work station on time, appropriately groomed, dressed, and ready to work.
• Works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses customer needs effectively, and models suggestive selling techniques.
• Answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains a clean and sanitary working and shopping environment.
• Maintains equipment in accordance with cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned.
• Ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.
• Provides support as a member of the Produce team, including receiving and preparing product, maintaining the Produce floor and displays, and selling product in support of WFM standards.
• Performs all functions related to breaking down deliveries and stocking shelves.
• Ensures a positive company image by providing courteous, friendly, and efficient service to customers and Team Members.
• Performs duties in accordance with team and store Standard Operating Procedures.
• Strives to support WFM core values and goals.
• Promotes national, regional, and store programs and initiatives.
• Ensures adherence to all applicable health and safety regulations, including Food Safety and regulatory duties.

Requirements & Tech Stack

• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in department.
• Ability to learn and understand growing processes that differentiate conventional from organic produce.
• Strong attention to detail.
• Strong to excellent communication skills.
• Willingness to work as part of a team.
• Ability to deliver information clearly and respectfully to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards.
• Ability to follow directions and procedures.
• Effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic.
• Ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.
• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in wet and dry conditions.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
• May require use of ladders.

Qualifications

• No prior retail experience required.