Client Services Representative

Mudra Event Networks

About the Role

• This is an internship, on-site Client Services Representative role based in Rajkot.
• The intern will support day-to-day client interactions, including responding to inquiries, capturing requirements, and providing timely updates before, during, and after events.

Key Responsibilities

• Coordinate with internal teams to ensure client expectations are understood.
• Monitor event timelines.
• Help resolve client concerns to maintain high satisfaction levels.
• Maintain accurate records of client communication.
• Assist with basic documentation related to budgets or payments.
• Contribute to a professional and welcoming experience for all clients and guests.

Qualifications

• Strong Client Services and Customer Service skills, with a focus on building positive relationships and managing expectations.
• Clear and professional Communication skills, including active listening and the ability to convey information accurately.
• Orientation toward Customer Satisfaction, with a proactive approach to identifying and resolving client issues.
• Additional beneficial qualifications:
• Strong organizational skills
• Attention to detail
• Proficiency in common office software
• Ability to work under time-sensitive conditions
• Prior internship or academic project experience in events, hospitality, marketing, or customer-facing roles is an advantage.
• Current students or recent graduates in any discipline are welcome to apply.