Product Trainer-2

About the Role

As a Learning Services Trainer at JLL, you will contribute to the planning and execution of JLL Technologies' global customer learning strategy. This role focuses on empowering customers to self-serve and aims to accelerate time-to-value for users through engaging, data-driven learning activities and resources. The role integrates cutting-edge AI technologies and automated content workflows into daily design processes. You will collaborate with instructional designers, product experts, and customer success teams to scale personalized, high-impact learning experiences across JLLT's core product suites, supporting learner achievements and driving long-term customer retention.

Key Responsibilities

• Design, develop, and update high-quality training content, including quick reference guides, standard e-learning courses, and interactive walkthroughs.
• Leverage AI-powered tools and generative platforms to draft scripts, build assessments, and streamline the content creation process.
• Build and maintain localized in-app guidance and contextual help using digital support tools such as Pendo.
• Deliver live virtual instructor-led training (VILT) and standard onboarding courses for internal employees, partners, and global customers.
• Collaborate with Learning Management System (LMS) administrators to publish customer training materials and track enrollment data.
• Partner with Product and Customer Success teams to identify training gaps and align content development with upcoming feature releases.
• Conduct post-training customer surveys, monitor NPS, and review feedback with the leadership team to continuously iterate on course quality.
• Support the execution of personalized, role-based orchestrated learning journeys that guide customers through optimal onboarding pathways.
• Utilize AI translation tools to help adapt and publish core training assets in multiple languages on an as-needed basis.

Requirements & Tech Stack

• Bachelor’s degree in education, business, human resources, information technology, or a related field; or equivalent practical experience as a trainer or corporate specialist.
• Experience creating training content, instructional manuals, and interactive guides in a professional corporate environment.
• Proficiency with instructional design and video editing software such as Articulate, Camtasia, Adobe, or equivalent tools.
• Experience utilizing digital adoption platforms or in-app support tools, specifically Pendo or similar guidance software.
• Excellent verbal and written communication skills with the confidence to speak publicly and facilitate live group training.
• Strong project and time management skills, with the ability to manage multiple deliverables and meet strict publication schedules.
• Familiarity with modern cloud-based Learning Management Systems (LMS) to manage course catalogs and student transcripts.
• Solid technical aptitude and a basic understanding of business software systems or cloud-based applications.
• Strong interpersonal skills and the ability to collaborate productively with cross-functional stakeholders across different time zones.

Preferred Qualifications

• Experience working as a customer trainer or educational specialist within a fast-paced, growth-driven SaaS company.
• Active familiarity with generative AI tools (such as ChatGPT, Claude, and Descript) for automated content creation, scripting, and editing.
• Experience working with or implementing training for enterprise property management or facilities platforms like Corrigo Enterprise, TRIRIGA, or ServiceNow.
• Familiarity with agile or software development lifecycles to align training deliverables with continuous product release cycles.
• A high level of creativity, flexibility, and a passion for driving user adoption and customer self-sufficiency.