Customer Support Executive
Houzeo
Mumbai, Maharashtra, India1h agovia LinkedIn
About the Role
This is a full-time, on-site Customer Support Executive role based in Mumbai.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, and online channels.
- Provide timely and accurate responses to customer inquiries.
- Assist users with account setup.
- Address listing and search queries.
- Troubleshoot basic technical issues.
- Guide customers through key steps of the home buying and selling process.
- Document support cases.
- Escalate complex technical or platform-related issues to appropriate teams.
- Follow up to ensure resolution and customer satisfaction.
- Collect user feedback and suggest improvements.
- Collaborate with cross-functional teams to maintain a high-quality service experience.
Requirements & Tech Stack
- Customer Support skills
- Customer Service skills
- Customer Satisfaction skills
- Online Support capabilities (email, chat, web-based ticketing tools)
- Technical Support skills for basic platform issues and digital workflows
Qualifications
- Excellent verbal and written communication.
- Strong problem-solving abilities.
- Empathetic, user-focused mindset.
- Experience in real estate, technology platforms, or SaaS customer support is an advantage.
- Familiarity with CRM or helpdesk software is an advantage.
- A bachelor’s degree or equivalent experience in business, communications, or a related field is preferred.