Customer Support Executive MPS

Role Description

Full-time, on-site role based in Navi Mumbai.

This role involves:

• Responding to customer queries related to managed print services.
• Handling service requests.
• Coordinating with internal technical teams for timely resolution.
• Tracking issues through ticketing systems.
• Providing status updates.
• Maintaining high levels of customer satisfaction through clear, professional communication.
• Communicating via phone, email, and online tools.
• Logging and documenting support interactions.
• Monitoring printer performance alerts.
• Following up on open cases.
• Escalating complex technical issues when required.

Requirements & Tech Stack

• Strong Customer Support and Customer Service skills.
• Ability to handle queries professionally.
• Experience in driving Customer Satisfaction through timely resolution, clear communication, and follow-up.
• Ability to provide Online Support using phone, email, chat, and ticketing tools for managed print services.
• Basic Technical Support skills to understand printer-related issues and coordinate effectively with technical teams.
• Excellent verbal and written communication skills in English.
• Proficiency in regional languages is an advantage.
• Comfort working with CRM or helpdesk systems and standard office productivity tools.
• Prior experience in customer-facing roles in IT services, office equipment, or managed services is preferred.
• Minimum educational qualification: Bachelor’s degree or equivalent in any discipline.
• Freshers or candidates from different work profiles should not apply.