Associate Program Manager

About the Role

This is a business performance and execution role working closely with the COO’s Office across Zolo’s Coliving business. You will work across 5–6 clusters, tracking how properties are performing across Sales, occupancy and Operations. You will identify where performance is slipping, understand why, and work with teams to drive the right actions.

What you’ll work on

• Track Sales, occupancy and Operations performance across clusters
• Understand lead funnels — inflow, site visits, bookings and conversion
• Identify underperforming properties and the reasons behind them
• Analyse data to spot trends, gaps and business risks early
• Run structured business reviews with cluster and Operations teams
• Convert review discussions into clear actions, owners and timelines
• Work across Inside Sales, Operations, CX, Marketing and other teams to drive closure
• Give the COO’s Office a clear view of what is working, what isn't, and what needs attention

Who we want

• Naturally think in numbers, funnels and outcomes
• Don't stop at “the target was missed” — you want to understand why
• Comfortable with Excel / Google Sheets and data
• Can bring structure to multiple moving priorities
• Persistent with follow-ups and like seeing things through to closure
• Communicate clearly and are comfortable working with multiple stakeholders
• Want to understand how a business operates beyond one function

Experience & Background

• 0–3 years of experience
• Experience in Inside Sales, Sales Operations, Business Operations, Program Management, Business Analytics, Growth / Revenue Operations, or a Founder’s / CEO’s / COO’s Office can be particularly relevant.
• High-potential freshers are welcome.

Why this role?

This role offers a front-row view of how a business is run. You will work closely with the COO’s Office and Business Leaders, with visibility into how decisions are made across Zolo’s Coliving business. You’ll get exposure to Sales, Operations, occupancy, customer experience and business performance — and work on problems that directly impact how properties perform.

Opportunities

• Work closely with the COO’s Office and senior business leaders
• Get visibility into business decisions much earlier in your career
• Understand how Sales + Operations + Customer Experience come together to drive a business
• Work across multiple properties and clusters instead of being limited to one function
• Take real business problems from data → insight → action → closure
• Build the foundation to grow into Program Management, Business Operations, Strategy & Operations, or Business Leadership roles

About Zolo

Zolo is building a new-age living and hospitality ecosystem across Coliving and Hotels.