Front Desk Receptionist

About the Role

NEO Surgical Group is seeking a professional, motivated, and patient-focused Front Desk Receptionist interested in expanding their skills through cross-training as a Chiropractic Assistant. This position offers opportunities for career growth within a rapidly expanding organization.

Key Responsibilities

Front Desk Operations

• Greet and assist patients with a friendly and professional attitude.
• Check patients in and out for appointments.
• Answer and direct incoming phone calls.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics and insurance information.
• Assist patients with intake paperwork and clinic forms.
• Coordinate appointments across multiple specialties, including Chiropractic, Orthopedics, Pain Management, and Neurosurgery.
• Process referrals, medical records requests, and other administrative tasks.
• Maintain a clean, organized, and welcoming front office environment.

Cross-Training as a Chiropractic Assistant

• Prepare patients for treatment and rehabilitation sessions.
• Assist providers during patient care and therapies.
• Educate patients on provider-directed exercises and home care instructions.
• Document treatments, patient progress, and clinical notes in the EMR system.
• Obtain patient histories and record vital signs.
• Assist with treatment room preparation and equipment maintenance.
• Support patient flow and ensure a positive treatment experience.
• Maintain compliance with HIPAA and clinic protocols.

Qualifications

• Previous medical office, front desk, or healthcare experience preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Basic computer and EMR/EHR experience preferred.
• Willingness to learn clinical skills and cross-train as a Chiropractic Assistant.
• Professional appearance and positive attitude.
• Bilingual candidates are strongly encouraged to apply.