Customer Service Clerk
Pavilions
Hermosa Beach, CAFresher1h agovia LinkedIn
About the Role
As a Customer Service Clerk at Pavilions, you will be responsible for providing high-quality customer service in accordance with company standards and policies.
Key Responsibilities
- Operate electronic scanning cash registers.
- Receive payment for customer purchases.
- Honor discounts and coupons.
- Assist customers with Loyalty Program questions or sign-ups.
- Bag items.
- Operate machines to sell money orders, lotto tickets, and transfer funds by wire.
- Process customer returns.
- Sell gift cards and lotto tickets.
- Handle other transactions as needed.
- Maintain cleanliness of the Customer Service Desk and front area of the store.
- Replace stock in display areas.
- Adhere to the uniform and grooming policy.
Requirements & Tech Stack
- Ability to operate electronic scanning cash registers.
- Ability to operate machines for:
- Counting money
- Wire transfer processing
- Lottery sales
- Customer Service Skills: Prior customer service skills or related experience.
- Technical Skills: Ability to operate required machinery.
- Problem-Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
- Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
- Organizational Skills: Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
- Teamwork: Ability to work independently as well as within a large team.
- Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.