Retail Sales Associate

About the Role

As a Retail Selling Colleague at Macy's, you will blend selling with genuine hospitality to create standout shopping experiences. You will understand customer needs, offer personalized recommendations, and connect them with the right products and services. Your warmth, product knowledge, and personal approach will turn everyday visits into memorable moments. You will focus on achieving selling goals through customer engagement and smart selling behaviors, building trust, meeting sales targets, and inspiring loyalty. The role involves maintaining a clean, organized, and inviting shopping space.

Key Responsibilities

• Greet teammates with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up-to-date on current trends and promotions to engage, educate, and sell with confidence.
• Focus on the customer on the floor, offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
• Support teammates with honesty, care, and collaboration.
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goal challenges.

Requirements & Tech Stack

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Comfort in communicating and collaborating with customers and colleagues.
• Ability to handle electronic devices with no problem, including handheld equipment and cash register.
• Ability to process register transactions.

Qualifications

• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, adaptable to changing priorities, capable of working independently and in a team.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

What We Can Offer You

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Opportunities to join Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts. Hours are dependent on business needs and colleague availability.

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply.