Patient Service Representative Float Pool

Saint Alphonsus Health System

About the Role

We are seeking a genuine, friendly, and empathetic self-starter to join the SAMG Clerical Float Pool Team. As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families by managing administrative needs in partnership with physicians and clinical staff. The Float Pool offers an opportunity to learn about various medical specialties, broaden experience, and is ideal for flexible, adaptable individuals seeking growth.

Position Details

• Employment Type: Full-time
• Shift: Day Shift
• Schedule: Typically 7:00 AM - 6:00 PM; locations will vary.
• Availability: Weekend availability is required.
• Location: Supports clinic coverage for all SAMG Medical Clinics in the Treasure Valley.

Key Responsibilities

• Register patients for appointments and complete paperwork.
• Verify and update existing patient and insurance information.
• Keep patient appointments on schedule by notifying providers of patient arrivals.
• Inform patients of delays, explain reasons, and provide anticipated wait times.
• Collect, record, and communicate patient balances for visits, diagnostic testing, and supplies.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain business office inventory and equipment, and order supplies.
• Maintain a neat work area, including the reception area.
• Follow Cash Control Policy and Procedure and balance daily financial activities.
• Ensure collection of payments at the time of service.
• Acknowledge and greet patients immediately, providing a positive customer service experience.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and following HIPAA regulations.
• Maintain operations by following policies and procedures and reporting needed changes.
• Incorporate and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

Requirements & Tech Stack

• EPIC (Electronic Medical Record) - proficiency required for updating information.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.
• Comfortable using EPIC.
• Ability to provide superior customer service utilizing independent decision-making skills.
• Excellent communication skills for interacting with patients and families.
• Friendly, detail-oriented, and a quick learner with a passion for providing high-quality customer service.