Patient Service Representative Lake Hazel Urgent Care

About the Role

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Lake Hazel Urgent Care! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.

Position Details

• Employment Type: Full-time
• Shift: Day Shift
• Schedule: Friday/Saturday/Sunday from 7:45 AM - 8:15 PM
• Location: 10583 W Lake Hazel Rd, Boise, ID 83709
• Supports Urgent Care providers (1-3) and assists with Family Medicine check-in on Friday.

Key Responsibilities

• Checks in patients for appointments.
• Collects patient co-pays.
• Answers telephones.
• Takes accurate messages.
• Schedules appointments.
• Checks insurance eligibility.
• Updates required information using EPIC (electronic medical record).
• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying the provider of the patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collects, records, and communicates to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintains knowledge of different payer practices and deductibles.
• Assists patients with all aspects of Financial Assistance Paperwork.
• Controls credit extended to patients via a payment plan.
• Maintains business office inventory and equipment and orders supplies.
• Maintains a neat work area including the reception area.
• Follows Cash Control Policy and Procedure and balances daily financial activities.
• Ensures collection of payments at time of service.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
• Maintains operations by following policies and procedures and reports needed changes.
• Incorporates and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

Requirements & Tech Stack

• EPIC (electronic medical record)

Qualifications

• Previous customer service experience required.
• High School Diploma or equivalent preferred.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.
• Friendly, detail-oriented, and a quick learner.
• Passion for providing a high-quality customer service experience.
• Excellent communication skills.
• Ability to provide superior customer service while utilizing independent decision-making skills.