Pharmacy Intern

About the Role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility. As a 3rd year Pharmacy Intern, you will be focused on applying didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role.

Key Responsibilities

• Complete a comprehensive training roadmap, focusing on Key Learning Experiences (KLEs) that build aptitude in various areas.
• As tenure increases, take on increasing responsibility of the safety and effectiveness of operations in the pharmacy.
• Follow all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (e.g., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences showing empathy and genuine care:
• Create heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone.
• Keep patients healthy by offering immunizations and other services at the register and over the phone.
• Demonstrate compassionate care by solving or escalating patient problems.
• Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintain the highest level of self-awareness and provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.
• Where permissible, support immunizations, which may include:
• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.

Requirements & Tech Stack

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Attention and Focus:
• Ability to concentrate on a task over a period of time.
• Ability to pivot quickly from one task to another to meet patient and business needs.
• Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Customer Service and Team Orientation:
• Actively look for ways to help people, and do so in a friendly manner.
• Notice and understand patients’ reactions, and respond appropriately.
• Communication Skills:
• Use and understand verbal and written communication to interact with patients and colleagues.
• Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical Reasoning:
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Problem Resolution:
• Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options.
• Physical Demands:
• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
• Control precision; quickly adjust machines to exact positions.
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
• Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force.
• Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force.
• Consistently lift and/or exert a negligible amount of force to move objects.
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
• Have the ability to receive detailed information through oral communication.
• Any additional tasks as directed by Supervisor or Manager.

Qualifications

• Regular and predictable attendance, including weekends.
• Ability to complete required training within designated timeframe.
• Preferred: 1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
• Preferred: Ability to become immunization certified: Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function.
• Preferred: Ability to work in home store, and across the market in other locations, to meet business needs.
• Preferred: Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).

Pay Range

$20.00 - $23.75

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.