Customer Contact Comms New Associate, Voice

Accenture Solutions Pvt Ltd

About the Role

• Aligned with the Customer Support vertical.
• Responsibilities include managing and resolving customer queries, handling escalations and complaints, and providing resolutions.
• Responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Solve routine problems, largely through precedent and referral to general guidelines.
• Primary interaction is within your own team and your direct supervisor.
• Will be given detailed instructions on all tasks.
• Decisions impact your own work and are closely supervised.
• Individual contributor as part of a team with a predetermined, narrow scope of work.

Requirements & Tech Stack

• Voice - Customer Service (Primary skill - Customer Service - P1)
• Good communication skills.
• Good knowledge of Customer Support metrics.

Qualifications

• Any Graduation
• 0 to 1 years of experience