International Travel Consultant

About the Role

Solstice Veridian Services (SVS) is seeking an International Travel Sales Consultant for a full-time, on-site role based in Mohpa. This role is responsible for selling international travel packages, including flights, accommodations, tours, and ancillary services, while ensuring a high standard of customer service.

Key Responsibilities

• Respond to inquiries via phone, email, and chat.
• Understand client preferences and budgets.
• Prepare customized itineraries.
• Provide accurate information on destinations, visas, and travel insurance.
• Handle booking processes in travel systems or GDS platforms.
• Manage changes and cancellations.
• Coordinate with airlines, hotels, and other partners to resolve issues.
• Maintain up-to-date product knowledge.
• Meet sales targets.
• Prepare quotations.
• Document all interactions in CRM tools.

Requirements & Tech Stack

• Experience in international travel sales or a related customer-facing role.
• Ability to understand client needs and convert inquiries into confirmed bookings.
• Strong communication and interpersonal skills, including clear spoken and written English.
• Ability to build rapport with clients from diverse backgrounds.
• Solid organizational and time-management skills.
• Attention to detail and accuracy.
• Comfort with digital tools such as CRM systems, email platforms, basic office software.
• Customer service orientation.
• Problem-solving abilities.
• Resilience in handling schedule changes, disruptions, and urgent client requests.
• Knowledge of international destinations, travel regulations, and visa requirements, or willingness to learn quickly and stay current with industry updates.
• Ability to work on-site in Mohpa on a full-time schedule.
• Comfort with (ideally) travel booking or GDS systems.

Qualifications

• Preferred: prior experience in a travel agency, BPO travel process, or hospitality.
• Formal education in tourism, hospitality, business, or a related field is an advantage but not mandatory.