Caller

About the Role

PS GRACE MONEY SOLUTIONS PVT LTD is a growing financial services company focused on providing accessible money management and advisory solutions. This is a full-time, on-site Caller role based in Rohini.

Key Responsibilities

• Handle outbound and inbound calls to provide information about the company’s financial services.
• Respond to customer inquiries.
• Update clients on relevant offerings.
• Maintain call records.
• Follow scripted guidelines where needed.
• Capture accurate customer details.
• Escalate complex issues to senior staff.
• Meet daily and weekly call targets.
• Ensure courteous and professional communication.
• Coordinate with team members to support smooth operations.
• Follow company procedures and adhere to compliance standards.
• Contribute to a positive workplace culture.

Requirements & Tech Stack

• Basic computer literacy.
• Data entry skills.
• Ability to work with call logs, spreadsheets, or CRM tools.

Qualifications

• Strong verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.
• Customer service and relationship-building skills to handle inquiries, address concerns, and maintain a professional demeanor.
• Time management and organizational skills to manage call volumes, follow up on leads, and meet performance targets.
• Problem-solving skills and attention to detail to understand customer needs and record accurate information.
• Ability to work on-site in Rohini.
• Ability to collaborate effectively with team members and supervisors.
• Minimum educational qualification: high school diploma or equivalent.
• Prior experience in telecalling, customer support, or sales calling is an advantage but not mandatory.
• Higher education in business or commerce is a plus.