Bilingual Carrier Services Associate

About the Role

• Critical link between customers, transportation partners, and internal teams.
• Fast-paced, entry-level role.
• Trained to be the first point of contact for general inbound phone calls and emails.
• Learn to assess each inquiry and situation and route contacts to the appropriate TQL individual or department.
• Foundation in customer service is key to TQL's success.
• Deliver proactive communication, real-time problem-solving, and exceptional support.
• Every interaction strengthens trust and reinforces TQL’s commitment to service excellence.

What’s in it for you

• Compensation starting at $17.50 - $19.50/hr. + $1.00 bilingual differential.
• Opportunity for annual merit increases.
• Outstanding career growth potential.
• Comprehensive benefits package.
• Health, dental and vision coverage.
• 401(k) with company match.
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more.

Who we’re looking for

• Fluent in English and Spanish.
• Passion for delivering excellent customer service.
• Enjoy solving problems.
• Maintain a calm, professional demeanor under pressure.
• Communicate clearly and work well within a team.
• Organized, with a high attention to detail.
• Strong work ethic with a history of reliability.
• Professionally driven, and career motivated.
• Comfortable working in a fast-paced office environment.

What you’ll do

• Manage a high volume of inbound phone calls and emails.
• Help resolve caller issues and questions with a high sense of urgency and professionalism.
• Document and manage all tasks in our internal systems.
• Provide updates and communicate directly with the internal sales and support teams.

Location

• 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position.