Inside Sales Representative

About the Role

Hike Education is seeking a Senior Inside Sales Representative for a full-time, on-site role based in Gurugram. The position focuses on managing inbound and outbound calls, counseling prospective learners on suitable programs, and driving admissions for partner universities and institutes.

Key Responsibilities

• Lead qualification, follow-ups, and conversion.
• Managing inbound and outbound calls.
• Counseling prospective learners on suitable programs.
• Driving admissions for partner universities and institutes.
• Maintaining accurate records in CRM systems.
• Ensuring a smooth end-to-end enrollment process.
• Collaborating with cross-functional teams to meet sales targets.
• Providing high-quality service and enhancing the learner experience.
• Preparing sales reports.
• Tracking performance metrics.
• Contributing insights to improve sales strategies and processes.

Qualifications

• Strong Inside Sales and Lead Generation skills, with the ability to convert qualified leads into enrollments.
• Ability to deliver high levels of Customer Service and Customer Satisfaction through effective communication and relationship-building.
• Experience in Account Management, including maintaining long-term learner and partner relationships.
• Proven track record in meeting or exceeding sales targets in an EdTech or education-related environment.
• Excellent verbal and written communication skills, with confident phone and video interaction capabilities.
• Comfort with CRM tools, MS Office, and basic data reporting to track leads and performance.
• Strong negotiation, persuasion, and objection-handling abilities, with a consultative sales approach.
• Ability to work in a fast-paced, target-driven setting and collaborate effectively with team members.
• Bachelor’s degree in any discipline.
• Prior experience in inside sales, telesales, or counseling for higher education programs is highly preferred.

Requirements & Tech Stack

• CRM tools
• MS Office
• Basic data reporting