Inbound Sales Representative Associate-Voice
Accenture in India
Navi Mumbai, Maharashtra, India1–3 yrs3h agovia LinkedIn
About the Role
Inbound Sales Representative Associate - Voice role aligned with the Customer Support vertical.
Key Responsibilities
- Manage and resolve customer queries.
- Handle escalations and complaints from dissatisfied customers.
- Provide resolutions to customer issues.
- Close faults and complaints within SLAs.
- Handle queries from employees, customers, and vendors of client organizations.
- Ensure seamless, personalized interactions.
- Manage a blended support process with 60-70% of interactions handled via calls, and the remaining volume divided between emails and chats.
- Deliver services primarily catering to the US region, requiring night shift availability as per IST.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Expected interactions are within your own team and direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
- Function as an individual contributor as part of a team with a predetermined, focused scope of work.
- May require working in rotational shifts.
Requirements & Tech Stack
- Skill required: Next Generation Customer Operations - Customer Service Technology
- Platform and software contact centers use to provide customer support.
Qualifications
- Any Graduation
- Problem-solving skills
- Agility for quick learning
- Ability to work well in a team
- Prioritization of workload
- Hands-on experience with trouble-shooting
- Strong communication and service skills
- Strong problem-solving and critical/logical thinking abilities
- Previous experience in customer or employee support is a plus.