Customer Support Executive

About the Role

The Customer Support Associate (Travel – L1) role is a full-time, on-site position based in Gurugram.

Key Responsibilities

• Handle customer inquiries related to travel bookings, itinerary changes, cancellations, and general service support via phone, email, and chat.
• Resolve customer issues efficiently.
• Provide accurate information on travel products and services.
• Ensure a positive customer experience with each interaction.
• Document all customer interactions in internal systems.
• Follow established processes and compliance guidelines.
• Escalate complex issues when necessary.
• Assist with basic sales-related queries.
• Support new customers in understanding services.
• Participate in ongoing training to stay updated on travel policies and systems.

Requirements & Tech Stack

• Customer Support and Customer Service skills.
• Customer Experience skills.
• Sales skills for identifying opportunities for service upgrades and supporting basic sales conversations.
• Training-related skills, including the ability to learn new systems quickly and apply process updates accurately.
• Excellent verbal and written communication skills in English.
• Comfort working in a fast-paced, target-driven environment.
• Strong problem-solving and time-management abilities.
• Basic computer literacy and familiarity with CRM or ticketing tools.
• Prior experience in travel, BPO, or customer contact centers is beneficial.

Qualifications

• Minimum educational qualification of a high school diploma or equivalent.
• A graduate degree is preferred.
• Additional language proficiency is an advantage.