Associate Fraud & claims Operations Representative
Wells Fargo
Greater Hyderabad AreaFresher6m agovia LinkedIn
About the Role
Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.
Key Responsibilities
- Reviews, verifies, and/or identifies customer transactions to detect/prevent fraud, policy violations, or resolve merchant disputes to mitigate and/or recover losses.
- Responsible for multiple claim types.
- Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
- Receives direction from a team lead and escalates questions and issues to more experienced roles.
- Performs in-depth reviews of monetary and non-monetary transactions.
- Resolves customer disputes.
Requirements & Tech Stack
- Basic banking knowledge.
- Ability to analyze and investigate debit card disputed claims.
- Experience using multiple systems and applications.
Qualifications
- University degree in Business or related discipline.
- 0 to 1 year experience in chargebacks or cards operations.
- Knowledge in Debit and Credit cards.
- Strong analytical skills.
- Good communication skills.
- Flexible working in Night shift.