U.S.A. Member Specialist

About the Role

• Provides member service and maintains the checkout area.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.

Key Responsibilities

• Process member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions and locating merchandise.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps and correcting/reporting unsafe situations.
• Follow proper procedures for handling merchandise, arranging and organizing it, and identifying shrink and damages.
• Maintain entrance and exit areas, and review member receipts.
• Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures and ensure compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures, teaching new technology and tool functionality, and delivering new programs rollout training.
• Provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Values & Culture

• Respect the Individual: Embraces differences, creates a supportive workplace, helps associates thrive, attracts talent, works as a team, builds trusting relationships, communicates effectively, helps, develops, and mentors others, recognizes contributions.
• Act with Integrity: Maintains high standards of integrity, ethics, and compliance, models values, fosters culture, holds self and others accountable, supports positive impact, acts selflessly, is humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Delivers results, puts the customer first, makes decisions based on reliable information, balances priorities, considers impact on team's purpose.
• Strive for Excellence: Displays curiosity, desires to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, supports others through change.

Requirements & Tech Stack

• Retail experience
• Operating front-end equipment (e.g., cash register)
• Working with mobile retail applications

Qualifications

• No minimum qualifications are listed.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply.

Compensation

• Hourly wage range: $17.00 to $25.00*
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation in the form of premiums may be paid ($0.35 to $3.00 per hour) in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply.