Internship

About The Role

• Provide outstanding service to clients to resolve technology needs.
• Assist with technical project planning for hardware and software upgrades.
• This is a hybrid internship: three days per week in the downtown Milwaukee, WI office and two days remote.
• Interns must work full-time during summer (37.5-40 hours/week) and part-time during school semesters (15-20 hours/week).
• Seeking a local student who can start in June 2027.

The Impact You’ll Make

• Deliver strong client service through effective communication and troubleshooting to resolve client issues and fulfill requests via phone, chat, online tools, or desk-side.
• Utilize the knowledge management system when troubleshooting client issues.
• Document, track, and monitor all actions, current state, and resolution steps during the lifecycle of every client request and incident for timely and accurate resolution.
• Provide technical support for all corporate hardware and software, including remote support and offsite IT support for branch or conference activity.
• Experience Baird’s collaborative culture, valuing diverse backgrounds and perspectives through teamwork and partnership, with mentorship from experienced team members and leaders.

What You’ll Bring To Baird

• Pursuing an associate’s or bachelor’s degree in information technology management, information systems, computer science, MIS, or a related degree.
• Anticipated graduation date of May 2028 or later.
• Technical knowledge of Microsoft Windows operating systems and Microsoft Office 365 suite.
• Basic technical skills with prior troubleshooting hardware and software support experience.
• Previous experience installing or assembling computers is preferred.
• Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates, and communicate technical information to both technical and non-technical personnel.
• Professional, calm, and courteous demeanor with a focus on providing excellent client service.
• Natural curiosity in understanding the application of technology to solve business problems.
• Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail, and ensure high-quality and on-time delivery.
• High level of motivation, proactivity, and strategic thinking, with a strong commitment to learning and contributing effectively.