Early Morning Stock Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

Key Responsibilities

• Ensure customers have a positive shopping experience by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Be engaged in assigned tasks during all working hours.
• Perform additional tasks in specific situations if they will help achieve customer service and operational goals.
• Safety: Understand that safety is the number one priority and practice safe behaviors. Maintain high awareness on the sales floor to create a safe and secure shopping environment. Maintain clutter-free, clear egress to emergency exits. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Customer Service: Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Greet all customers by making eye contact, smiling and saying "hello" throughout the store, and saying "thank you" with every register transaction. Provide prompt and efficient responses to customers at all times. Respond to Customer Service calls immediately. Handle all customer issues courteously and helpfully, calling Store Leadership when needed.
• Brand Representation: Represent and support the Company brand at all times.
• Cleaning: Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Appearance: Maintain a professional appearance and adhere to the Company's dress code at all times.
• Merchandising: Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store. Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice. Maintain merchandise/brand name familiarity within departments to assist customers.
• Loss Prevention: Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information, and merchandise.
• Mark-Out-of-Stock (MOS): Follow all MOS policies, including identification of MOS merchandise, proper processing, and notification of Store Leadership for approval of disposals.
• Transactions: Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures. Maintain high awareness and accuracy when handling bankable tenders.
• Productivity: Demonstrate a sense of urgency to efficiently perform the role. Maximize productivity by executing all Store best practices and minimizing steps and touches in the workflow.

Requirements & Tech Stack

• Communication: Effectively communicate with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Basic Math Skills: Ability to perform basic mathematical calculations commonly used in retail environments.
• Store Equipment: Ability to use all Store equipment, including PDTs, registers, and PCs as required.

Qualifications

• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.