International Voice Process
Trinity SkillWorks Private Limited
Kochi, Kerala, IndiaFresher1h agovia LinkedIn
About the Role
Trinity SkillWorks Private Limited is hiring energetic, customer-focused candidates for an International Voice Process in Kakkanad, Kochi. As a Customer Support Associate, you will handle inbound customer calls, resolve customer queries, and provide basic technical assistance for computers and mobile devices. Freshers and experienced candidates with strong English communication skills are welcome to apply.
Key Responsibilities
- Handle inbound calls from international customers.
- Understand customer concerns and provide clear, accurate solutions.
- Provide basic technical support for Windows PCs, Mac devices, and mobile devices.
- Assist with product installation, uninstallation, configuration, and troubleshooting.
- Maintain a professional, patient, and courteous approach during every interaction.
- Escalate unresolved or complex cases to the appropriate team.
- Accurately document customer interactions, issues, and resolutions.
- Follow company procedures, quality standards, and data-security requirements.
Requirements & Tech Stack
- Excellent spoken English and interpersonal communication skills.
- Basic knowledge of computers, mobile devices, and technical troubleshooting.
- Applicants must be comfortable handling inbound international customer calls.
- Applicants must be willing to work rotational shifts, including night shifts.
- Applicants must be able to work from the Kakkanad office.
Qualifications
- Any recognized undergraduate, postgraduate, MBA, or equivalent qualification.
- CEFR or Berlitz B2-level English proficiency is preferred.
- Freshers and experienced candidates may apply.
- Immediate joiners are preferred.
Salary and Benefits
- Monthly salary of ₹19,000–₹25,000.
- Health insurance.
- Provident Fund.
- Cab facility between 6:30 PM and 6:30 AM within a 25-kilometre radius.
- Professional training and development.
- Career growth opportunities.
- Exposure to an international customer-support environment.
Hiring Process
All interview stages will be conducted virtually.
- Talent Acquisition Screening
- Service Delivery Interview
- SHL and behavioural assessments
- Offer discussion
- Onboarding