Relief Teller CSR
First Financial Bank NA
Spring City, TNFresher47m agovia LinkedIn
About the Role
This position allows you to gain experience across multiple locations while delivering exceptional customer service and growing your banking career.
Key Responsibilities
- Provide Support Across Locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
- Deliver Exceptional Service: Process transactions efficiently while maintaining a positive and proactive approach.
- Ensure Accuracy: Process cash and check transactions with integrity and precision.
- Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
- Generate Leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
- Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
- Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
- Solve Problems: Handle client concerns with professionalism and find effective solutions.
- Minimize Risk: Identify and prevent fraud while ensuring compliance with banking regulations.
- Collaborate: Be part of a respectful, supportive team that values accountability and innovation.
Requirements & Tech Stack
- High school diploma or equivalent.
- Teller experience preferred (6+ months).
- Minimum 1 year of customer service experience in a business setting.
- Minimum 1 year of cash-handling experience.
- Strong customer service skills, including active listening and clear communication.
- Experience recommending and referring financial products.
- Solid understanding of compliance and fraud detection.
- Ability to accurately balance a cash drawer.
- Proficiency with computers, data entry, and multi-line phone systems.
- Basic math and accounting skills.
- Ability to work occasional weekends and extended hours.
- Ability to travel between banking centers as needed.
- Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).