Customer Service Rep, Full time

Job Summary

As a Customer Service Representative, you will be responsible for providing a well-stocked and well-maintained department while delivering superior customer service.

Key Responsibilities

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares the back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable.
• Ensures the integrity of shelf tags and signage; may create/prepare signage.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product.
• Builds, stocks, maintains, and takes down store displays.
• Performs duties of Customer Service Assistant as needed.

Customer Service

• Provides superior customer service.
• Answers customer questions regarding products and assists them with selections.
• Helps customers locate store merchandise.

Sales

• Merchandises product effectively.
• Uses suggestive selling techniques to meet customer needs and build department sales.

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
• Properly handles and maintains the operation of all equipment.
• Complies with departmental SOPs and store operating procedures.

Qualifications & Requirements

• Age: 18+
• Strong customer service skills (Required)
• Communication and interpersonal skills (Required)
• Reading and writing skills (Required)
• Planning and organizing skills (Required)
• HS Diploma or GED (or equivalent) (Required)
• Completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, performing detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Specific physical demands vary by department (e.g., Grocery may require lifting up to 65 lbs and managing in excess of 135 lbs).
• May be exposed to cold, loud noise, and wet conditions.

Note: Lifting requirements and frequency of physical activities are detailed for specific departments within the original job description and are subject to partner's safe lifting limits and reasonable accommodations.