Restaurant Barista

About the Role

Barnes & Noble Cafés offer a special experience for our guests, and Baristas are key to creating that atmosphere. Baristas welcome guests, craft handcrafted beverages, and are encouraged to experiment with new coffee offerings. This role can be the first step in a fulfilling career with growth opportunities. If you have a passion for coffee, this position is ideal for you.

Key Responsibilities

• Deliver the perfect beverage by engaging customers, building rapport, listening, and providing friendly, fast service through a tailored order approach.
• Make relevant beverage and food recommendations to ensure an engaging customer experience.
• Ensure the Café is welcoming by maintaining a stocked bake case and neatly displayed merchandise.
• Prioritize a clean and tidy environment, understanding that cleanliness is integral to the customer experience.
• Execute all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.
• Perform physical activities in the Café, including prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines.
• Work on the sales floor as needed.

Requirements & Tech Stack

• Passion for the products served.
• Positive and can-do attitude.
• Enjoy working with people.
• Ability to listen and solve problems.
• Skill in making correct recommendations for handcrafted beverages and food items.
• Well-organized, efficient, and able to multi-task.
• Ability to communicate and express oneself clearly and respectfully.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives; be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback openly.
• Be flexible and adapt to an ever-changing environment.

Note: An employee in this position can expect an hourly rate starting at $15.50.