Bookseller, Temporary

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products. Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running.

Key Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store.
• Perform assigned tasks with purpose and energy, working hard and reliably.
• Be supportive and considerate of colleagues, going out of your way to help others and showing them kindness.
• Be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Enjoy being a bookseller.
• Master the operational competencies of a Barnes & Noble bookseller.
• Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Develop strong merchandising skills to maintain the book presentation and cleanliness of the store.
• Develop effective visual merchandising skills to maintain the presentation in gifting, toys and other product categories.
• Run a register competently to serve customers quickly and reliably.
• Support the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Find books and other products with ease and accuracy using a combination of own knowledge, colleague knowledge, BookMaster, and available information tools.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.
• Build book knowledge of the subjects and categories stocked across fiction, nonfiction and children’s books.
• Use book knowledge to maintain sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers.
• Learn how to sell books in a positive way, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, preorders.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
• Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping.
• Support the success of key sales objectives, products and new releases.

Requirements & Tech Stack

• Reliable and punctual attendance
• Flexibility and responsiveness to store needs (open early mornings to late evenings, including weekends and most holidays)
• Positive and willing approach to work
• Supportive and considerate of colleagues
• Cheerful demeanor with customers
• Aptitude and willingness to learn new skills and acquire new knowledge
• Proficiency in using varied technology (registers, computers, tablets, programs, other tools)
• Strong merchandising skills
• Effective visual merchandising skills
• Competence in running a register
• Ability to support receiving and unpacking of deliveries
• Ability to perform efficient and accurate shelving
• Skill in finding books and other products with ease and accuracy
• Willingness to support the café team
• Understanding of loss prevention procedures and de-escalation techniques
• Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and walking.
• Willingness to work in other stores if needed.
• Understanding of company policies and procedures.

Qualifications

• Enjoy being a bookseller.
• Demonstrated mastery of the skills outlined in this role may lead to advancement to Senior Bookseller.

Note: Hourly rate starting at $14.00, depending on experience, seniority, geographic locations, and other factors permitted by law.