Technology Services Administrator

About the Role

Location: New York, NY

Compensation: $75,000–$85,000 annually

Schedule: Monday–Friday, onsite

Employment Type: Full-time

Key Responsibilities

• Provide responsive, professional onsite technical support to attorneys, legal professionals, and administrative staff.
• Troubleshoot and resolve hardware, software, operating system, and end-user technology issues.
• Support Windows 11, Microsoft 365, Adobe Acrobat, and other business applications.
• Assist with computer setup, imaging, deployment, upgrades, maintenance, and troubleshooting.
• Support printers, copiers, mobile devices, and other office technology.
• Assist with conference room technology, audiovisual equipment, video conferencing, presentations, and meetings.
• Help manage user accounts, permissions, and access through Active Directory and related tools.
• Support document management systems and legal technology applications.
• Troubleshoot connectivity, VPN, and basic networking issues.
• Track service requests, document resolutions, and escalate issues when appropriate.
• Provide occasional after-hours or weekend support when business needs require it.

Requirements & Tech Stack

• Familiarity with Windows operating systems, Microsoft 365, and common workplace technology.
• Strong troubleshooting skills and the ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• A polished, professional, customer-focused approach, with the ability to work effectively with people at all levels of an organization.
• Strong attention to detail, sound judgment, and a willingness to take ownership of issues.
• A genuine interest in working in a large law firm and supporting professionals in a demanding, service-oriented environment.
• The ability to work onsite in the New York office Monday through Friday.

Qualifications

• A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Ideally, one to two years of IT support, desktop support, help desk, or technical services experience. Exceptional recent graduates with strong technical aptitude and professional communication skills will also be considered.