Quality and Production Systems Engineer

About the Role

The Quality & Product Certification Engineer supports and continuously improves the Quality Management System while developing specialized expertise in product safety certification and regulatory compliance. This position will work closely with the Quality & Technical Support Manager, Engineering, Sales, customers, and third-party certification agencies.

Key Responsibilities

• Quality Management System: Help establish, maintain, and continuously improve the Quality Management System Manual so it aligns with ISO 9001, applicable regulations, strategic objectives, and customer expectations.
• Quality and Regulatory Support: Support the Quality Manager and Management Representative on quality-system, regulatory-compliance, and customer-quality matters.
• CAPA and Product Investigations: Coordinate timely corrective and preventive actions; evaluate customer complaints, product dispositions, and quality issues; and participate in root-cause and product-failure investigations.
• Audits: Coordinate, facilitate, document, and follow up on internal, customer, regulatory, and third-party certification audits.
• Document Control and Management Review: Maintain quality-system documentation and assist in preparing Management Review reports and supporting data.
• Employee Training: Manage ISO-related training documentation and records, maintain the employee training database, and help ensure required training is completed on time.
• Product Certification: Support and, as experience grows, independently manage certification projects with UL, CSA, and FM testing and certification agencies.
• Certification Submissions: Prepare technical documents, samples, and submission materials needed to obtain or maintain product certifications and approvals.
• Cross-Functional Partnership: Work with Engineering on new products and design changes, and assist Sales, Product Management, Field Support, and Aftermarket teams with product approval and certification questions.
• Codes and Standards: Monitor applicable laws, regulations, codes, and safety standards. As knowledge develops, participate in NFPA, CSA, and UL codes and standards activities and support changes that benefit the industry.
• PPAP Support: Support Product Part Approval Process activities and related quality documentation, as needed.

Requirements & Tech Stack

• Bachelor’s degree in Engineering, Physics, Chemistry, or a related technical discipline.
• Zero to three years of professional experience; manufacturing, quality, testing, engineering, or laboratory experience is preferred.
• Strong analytical, technical reading and writing, problem-solving, and presentation skills.
• Ability to communicate effectively with customers, external agencies, and employees at all levels of the organization.
• Self-starter who can organize competing priorities, take ownership of assigned work, and operate with limited day-to-day supervision.
• Interest in understanding how products work, investigating failures, identifying root causes, and implementing meaningful improvements.
• Willingness to travel approximately quarterly for one to three days per trip, including occasional international travel.

Preferred Qualifications

• Exposure to ISO 9001 or another Quality Management System.
• Manufacturing, CAPA, root-cause analysis, audit, or PPAP experience.
• Experience with UL, CSA, FM, or another product testing or certification organization.
• Spanish or German language skills.

Core Competencies

• Technical curiosity and commitment to continuous learning.
• Attention to detail and disciplined document management.
• Clear written, verbal, and presentation communication.
• Collaboration across Quality, Engineering, Sales, Operations, and external organizations.
• Sound judgment, follow-through, adaptability, and customer focus.

Working Conditions

• Primarily office-based.
• May require extended hours during critical project milestones.