Merchandise Handler I Personalization

About the Role

The Merchandise Handler I executes core distribution center activities to support the efficient processing, movement, and fulfillment of products and customer orders. Success in this role means maintaining high standards of quality, safety, and accuracy while meeting daily productivity targets. This position directly impacts the customer experience by ensuring merchandise is correctly handled, packaged, and shipped.

Key Responsibilities

• Loads and unloads trailers manually or using dollies, building stable pallets and staging unloaded merchandise accurately.
• Accurately picks customer orders using automated technologies such as voice picking, robotic tools, and conveyor systems.
• Assembles boxes, packages merchandise, fills, labels, and performs final quality checks on orders, including brand-specific gift packaging services.
• Verifies received and outbound merchandise against manifests and tickets, tallying shipments and recording any overages, shortages, or damages.
• Replenishes merchandise into designated pick locations and confirms inventory using handheld RF scanners to print put-away, picking, and shipping labels.
• Performs general housekeeping duties by disposing of boxes, packing materials, and pallets to maintain a clean and safe work area.
• Reports operational issues, inventory errors, damaged items, or location system problems promptly to leadership.
• Rotates through different departments as necessary to meet changing business demands and participates in ongoing operational training.
• Operates computers, RF scanners, and foot-controlled or motorized material-handling equipment safely.
• Regularly lifts, lowers, and carries items up to 65 lbs unassisted and moves oversized items up to 500 lbs using team lifts or material-handling equipment on concrete floors.

Requirements & Tech Stack

• Detail orientation with a high level of accuracy when handling, picking, packing, or verifying inventory.
• Excellent communication and collaboration skills to work productively within a team environment.
• Strong awareness of loss prevention, security, and safety standards.
• Basic English language proficiency and general system aptitude for learning operational technology and resources.
• Physical capability to stand, walk, bend, reach, lift up to 65 lbs, and operate material-handling equipment throughout a standard shift in a warehouse environment.
• Experience or comfort working with handheld RF scanners, computers, or automated warehouse systems (preferred).

Qualifications

• High School Diploma or GED equivalent (preferred).
• Entry-level experience (no prior distribution or warehouse experience required).

Physical and Visual Activities

• Visual Acuity: Constant near and far vision required.
• Movement: Daily standing, walking, bending, reaching, kneeling, crouching, twisting, pushing/pulling, and remaining stationary/standing for long periods.
• Lifting Capacity: Ability to regularly move/lift up to 65 lbs to a height of 3–4 feet. Ability to move furniture/large items up to 300 lbs using appropriate equipment.
• Equipment & Technology Use: Ability to operate computers, RF scanners, POS/office tools.

Work Environment

• Exposure to varying temperatures, concrete floors, dust, odors, and potential mechanical, electrical, or chemical hazards standard to a distribution setting.