Global Product Support Specialist

Key Responsibilities

• Provide technical product support for Rotary, DTH, and Raisebore products to support continuous product portfolio development.
• Support R&D projects testing new and improved products and ensure a product performance database is kept and maintained.
• Provide product knowledge and field support for proof of concept activities to the product management team.
• Provide feedback on market trends and competitor product development.
• Support the development of technical competence within Customer Centers and Divisional Teams.
• Provide and support technical training material and conduct trainings on mine sites towards end users, Customer Centers, other sales channels, and Divisional Teams.
• Act as 2nd line support for external customers (End Customers and sales channels).
• Handle warranty claims, including claim review, decision-making (denied/approved/partly approved), and modification of R&D reports.
• Be aware of and support the resolution of customer product complaints for DTS tools.
• Contribute to the development and updating of training material based on market needs.

Area/Application Responsibilities

• Assist in developing a plan to grow technical product competence and product knowledge across the Epiroc organization.
• Assist in developing and executing training for the product/application of responsibility.
• Conduct regular visits related to the area/region responsible, with up to 75% travel.
• Present detailed reports within five working days after each trip.

Requirements & Tech Stack

• Bachelor’s degree in mining engineering (required).

• Interest in surface or underground mining methods, drilling technologies, and mining equipment applications.

• Ability to collect, organize, and analyze technical or operational data.

• Strong written and verbal communication skills.

• Ability to work effectively in independent and team environments.

• Customer-focused mindset.

• Operate with a high level of sense of urgency.

• Willingness to travel to mine sites and customer locations as needed.

• Knowledge of Epiroc drilling equipment is a plus.

• Ability to operate drill rigs is a plus.

• Team player mindset with willingness to cross-collaborate.

• Candidates must have the right to work in the United States of America.

• This opportunity is NOT approved for Visa sponsorship.

• Anticipated graduation date of Fall 2026 or May 2027.

• GPA 3.0 or higher (preferred).